Welcome to Gransino Casino. These Terms and Conditions explain the rules that apply when you use our website and services. By registering and playing at Gransino Casino, you agree to these terms. Please read them carefully before you start playing.
We recommend that you also check our Privacy Policy and Responsible Gaming page.
1. Who Can Play at Gransino Casino
- You must be at least 18 years old (or the legal gambling age in your country).
- Gransino Casino is open to players from the Netherlands and many other countries.
- You may only have one account per person, household, IP address and payment method.
- It is your responsibility to ensure that online gambling is legal in your region.
2. Account Registration and Verification
- When you register, you must provide accurate and truthful information.
- You agree to keep your login details secure and not share them with anyone.
- Gransino Casino may ask you to verify your identity (KYC) before your first withdrawal or at any time for security reasons.
- Documents usually required: passport/ID, proof of address, and proof of payment method.
3. Deposits and Withdrawals
- All deposits are processed instantly with supported payment methods (iDEAL, Visa, Mastercard, PayPal, Apple Pay, bank transfer, cryptocurrencies, etc.).
- Minimum deposit is usually €10 (may vary by method).
- Withdrawals are processed as quickly as possible. Processing time depends on the payment method and verification status (typically 1–5 business days).
- Gransino Casino reserves the right to use the same payment method for withdrawal that was used for deposit.
- There are no withdrawal fees from our side, but your bank or payment provider may charge fees.
4. Bonuses and Promotions
- All bonuses at Gransino Casino come with specific terms and wagering requirements.
- Welcome bonus wagering requirement is typically 35x (bonus + deposit). Free spins winnings usually require 40x wagering.
- You must meet the wagering requirements within the validity period (usually 7–10 days).
- Not all games contribute 100% toward wagering requirements (check the bonus terms).
- Gransino Casino has the right to cancel bonuses and related winnings in case of abuse or bonus hunting.
- Maximum bet while playing with bonus funds is €5 unless stated otherwise.
5. Games and Game Rules
- All Gransino games are provided by licensed game studios and use certified Random Number Generators (RNG).
- You can play most slots in demo (fun) mode without depositing.
- Live casino games are subject to the rules of the specific table and provider.
- Jackpot wins are paid in full and cannot be capped by the casino.
6. Responsible Gaming
Gransino Casino takes responsible gaming very seriously. You can:
- Set deposit limits, loss limits, session time limits and self-exclusion
- Take a break or permanently close your account
- Contact our support team for assistance
If you feel you may have a gambling problem, please visit responsible gaming organisations such as:
- www.gokverslaving.nl (Netherlands)
- www.gamcare.org.uk or www.begambleaware.org (international)
7. Prohibited Activities
- Using multiple accounts
- Bonus abuse or exploiting technical errors
- Collusion, cheating or using unfair software
- Money laundering or fraudulent activity
Any violation may result in account suspension, confiscation of winnings and permanent ban.
8. Complaints and Dispute Resolution
- If you have a complaint, please contact our customer support team first via live chat or email.
- Most issues are resolved quickly.
- In case of unresolved disputes, you may contact the licensing authority or independent ADR services.
9. Changes to Terms and Conditions
Gransino Casino reserves the right to update these Terms and Conditions at any time. Continued use of the site after changes means you accept the new terms. We recommend checking this page regularly.
10. Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction of the licence holder.