At Gransino Casino, we take your privacy and the security of your personal data very seriously. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, register an account, or play at Gransino Casino.
1. Who We Are
Gransino Casino is an online gaming platform operated by a company licensed to provide online casino and sports betting services. This Privacy Policy applies to all visitors and registered players from the Netherlands and other supported countries.
2. Information We Collect
We collect the following types of information:
Personal Information
- Name, date of birth, gender
- Email address and phone number
- Residential address and proof of identity
- Payment details (we do not store full card numbers)
Technical and Usage Information
- IP address, device type, browser version
- Login times, pages visited, and games played
- Cookies and similar tracking technologies
Communication Data
- Messages you send to our customer support team
- Your preferences regarding marketing communications
3. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your Gransino Casino account
- To process deposits and withdrawals
- To verify your identity and prevent fraud (KYC/AML procedures)
- To provide customer support and respond to your requests
- To improve our website, games, and overall player experience
- To send you important account notifications and (with your consent) promotional offers
- To comply with legal and regulatory obligations
4. Legal Basis for Processing Your Data
We process your personal data based on:
- Performance of a contract (when you register and play)
- Legal obligations (identity verification, anti-money laundering)
- Legitimate interests (fraud prevention, service improvement)
- Your consent (for marketing communications)
You can withdraw your consent for marketing at any time.
5. Sharing Your Information
We may share your data with:
- Payment service providers (to process transactions)
- Game providers and platform partners (to deliver the games)
- Identity verification and fraud prevention agencies
- Regulatory authorities when required by law
- Professional advisers and legal authorities in case of disputes
We never sell your personal data to third parties for marketing purposes.
6. Data Security
Gransino Casino uses industry-standard security measures, including:
- SSL encryption for all data transmission
- Secure servers and firewalls
- Strict access controls for employee accounts
- Regular security audits
While we do our best to protect your information, no system is 100% secure. We encourage you to keep your login details confidential.
7. Your Rights
As a player, you have the following rights regarding your personal data:
- Right to access your data
- Right to correct inaccurate information
- Right to request deletion of your data (subject to legal obligations)
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent for marketing
To exercise any of these rights, please contact our support team via live chat or email.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyse how our site is used
- Deliver personalised content and offers
You can manage your cookie preferences through your browser settings or our cookie banner.
9. International Data Transfers
Some of our service providers may be located outside the European Economic Area. When we transfer data, we ensure appropriate safeguards are in place to protect your information.
10. How Long We Keep Your Data
We keep your personal data only as long as necessary to provide our services, comply with legal requirements, and resolve disputes. After your account is closed, we may retain certain data for up to 5–7 years for legal and regulatory reasons.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We recommend you review it periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
- Via 24/7 live chat on the website
- By email: support@gransino.com
We will do our best to respond to your request as quickly as possible.